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WORK EXPERIENCE Rosetta / Brulant User Research Manager (May 2007 - Present) Leads more than 20 user research projects a year, primarily Heuristic Evaluations, informal site assessments, In-Depth Interviews, and Usability Tests, all delivered on-time, on-budget, and across Health Care, Financial Services, Retail, and Communications industries Supports business objectives by understanding user needs and providing actionable recommendations based on user research and best practices Manages and maintains Rosetta’s usability lab, responsible for selecting and managing vendors and lab alternatives Provides training, leadership, and mentoring, including daily feedback and career guidance Improves project efficiencies and client value through implementation of alternate user research methods and improved processes, templates, and deliverables Promotes and sells user research to clients and broader internal teams, discussing user experience methods and strategies with clients across industries Creates wireframes and paper prototypes based on business and user requirements, as well as usability best practices Highlights Usability Testing Heuristic Evaluation In-Depth Interviews Interaction Design Wireframes Sales / Business Development Management - Team and Lab Mentoring RSA Security  /  RSA, Security Division of EMC User Experience Designer (April 2006 - April 2007) Led the user experience design effort to create usable graphical user interfaces for established command line utilities Developed basic prototypes for consumer-facing security products and rapidly iterating on the designs based on usability testing Designed, evaluated, and documented new features and bugs fixes for web-based administration console applications Key figure in creating persona-based design process and prototyping persona templates Highlights Prototype Wireframes Personas Aptima, Inc Human System's Engineer (September 2005 - March 2006) Led interface design effort on an authoring tool for medical risk communication Involved in iterative design efforts for medical software including Palm-based decision making and emergency room display Conducted user tests and usability evaluations for a variety of projects including translation / distillation search, large-organization communication modeling, and Course of Action planning diagramming tools Highlights Wireframes Usability Testing Deloitte Consulting System Analyst (July 2002 - August 2004) Gained experience in a variety of fields including Energy, Financial Services, Insurance, and Technology through documentation control, business process flow mapping, divestiture planning, system testing, and proposal research Participated and led direct information gathering through client interviews, cross-functional meetings, and flow-chart reviews in an effort to define both current and future processes around Project Accounting, Tax, and Forecasting Tested mainframe and Unix-based batch programs, GUI components, database, and reports through client/server, Unix and mainframe technologies, DB2 SQL, Mercury TestDirector / WinRunner, and a process control software package, UC4 Worked through the full cycle from test planning through execution for repaired system defects and enhancements as well as regression testing of previously installed code bases Developed an understanding of the financial derivatives industry, business rules, and trading functionality Highlights Consulting Client Management Business Requirements Marsh Inc. Marsh Risk Technologies, STARS (August 2001 - May 2002) Processed and analyzed risk management databases in support of STARS software Revised and reworked SQL, PL SQL scripts as a part of workers compensation and insurance data conversion efforts Highlights Business Requirements Department of Computer Science, Washington University Teaching Assistant and Grader (August 1998 - April 2001) Ran weekly Java lab sessions of 20 students, answered questions, and provided general assistance Evaluated student understanding of basic computer science concepts, Java, discrete math, proof techniques, and logic Highlights Public Speaking Training Documentation Seagate Technology Customer Quality Engineering/ Quality and Reliability Summer Intern (May 2000 - July 2000) Co-Developed two database user interfaces for Customer Quality Engineering Interviewed management personnel to research and determine Intranet requirements Composed comprehensive requirements document and plan for Intranet implementation Highlights Stakeholder Interviews EDCO Tool and Supply Consultant/Office Assistant (June 1995 - April 2001) Designed web page and aided with technology integration including business processes and basic networking Provide on-going computer and technical assistance and serve as a technical advisor Special event committee assistance, office duties, sales, and basic administrative tasks Highlights Business Communications Problem Solving GRADUATE EDUCATION Carnegie Mellon University Pittsburgh, Pennsylvania Masters in Human Computer Interaction August 2005 UNDERGRADUATE EDUCATION Washington University St. Louis, Missouri B.S. in Applied Science 2001, Cum Laude Major: Computer Science, Business Minor ACTIVITIES AND HONORS Current Board Member of Northeast Ohio Usability Professionals' Association Member of Boston area UPA - Usability Professionals Association chapter 2004-2007 Member of Boston's IA - Internet Accessibility chapter 2004-2007 Member of Boston's CHI chapter - ACM Special Interest Group on Computer-Human Interaction 2004-2007 Member of international CHI organization 2005 Member CHI2 - Chicago area chapter of ACM Special Interest Group, 2001 - 2004 Member Gateway CHI - St. Louis area chapter of ACM Special Interest Group, 2000 - 2001 Dean Scholarship 1997 - 2001, Dean's List Graduated Valedictorian from Bexley High School, Columbus, Ohio 1997