HCI SKILLS Think-Aloud Usability Testing and Analysis Contextual Inquiry and Data Modeling Heuristic Evaluation Cognitive Walkthrough Difficulty Factor Assessment Personas Rapid, Iterative Prototyping Wire-frames, Mood Boards, Observation		TECHNOLOGY SKILLS Programming: Java, C++, VB.Net, HTML, CSS, NetBeans/Jess Tools: Microsoft Office (including Visio), Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe GoLive, Macromedia Flash, Macromedia Dreamweaver, Microsoft Visual Studio, Mercury TestDirector / WinRunner Database: SQL, Data Junction, Oracle, DB2, Other: Unix, UC4, Mainframe, Windows 95-XP
WORK EXPERIENCE
RSA Security  /  RSA, Security Division of EMC User Experience Designer Leading the user experience design effort to create usable graphical user interfaces for established command line utilities Developing basic prototypes for consumer-facing security products and rapidly iterating on the designs based on usability testing. Designing, evaluating, and documenting new features and bugs fixes for web-based administration console applications Key figure in creating persona-based design process and prototyping persona templates			April 2006 - Present Bedford, MA
Aptima, Inc Human System's Engineer Led interface design effort on an authoring tool for medical risk communication Involved in iterative design efforts for medical software including Palm-based decision making and emergency room display Conducted user tests and usability evaluations for a variety of projects including translation / distillation search, large-organization communication modeling, and Course of Action planning diagramming tools			September 2005 - March 2006 Woburn, MA
Deloitte Consulting System Analyst Gained experience in a variety of fields including Energy, Financial Services, Insurance, and Technology through documentation control, business process flow mapping, divestiture planning, system testing, and proposal research Participated and led direct information gathering through client interviews, cross-functional meetings, and flow-chart reviews in an effort to define both current and future processes around Project Accounting, Tax, and Forecasting Tested mainframe and Unix-based batch programs, GUI components, database, and reports through client/server, Unix and mainframe technologies, DB2 SQL, Mercury TestDirector / WinRunner, and a process control software package, UC4 Worked through the full cycle from test planning through execution for repaired system defects and enhancements as well as regression testing of previously installed code bases Developed an understanding of the financial derivatives industry, business rules, and trading functionality			July 2002 - August 2004 Chicago, IL
Marsh Inc. Marsh Risk Technologies, STARS Processed and analyzed risk management databases in support of STARS software Revised and reworked SQL, PL SQL scripts as a part of workers compensation and insurance data conversion efforts			August 2001 - May 2002 Chicago, IL
Department of Computer Science, Washington University Teaching Assistant and Grader Ran weekly Java lab sessions of 20 students, answered questions, and provided general assistance Evaluated student understanding of basic computer science concepts, Java, discrete math, proof techniques, and logic			August 1998 - April 2001 St. Louis, MO
Seagate Technology Customer Quality Engineering/ Quality and Reliability Summer Intern Co-Developed two database user interfaces for Customer Quality Engineering Interviewed management personnel to research and determine Intranet requirements Composed comprehensive requirements document and plan for Intranet implementation			May - July 2000 Oklahoma City, OK
EDCO Tool and Supply Consultant/Office Assistant Designed web page and aided with technology integration including business processes and basic networking Provide on-going computer and technical assistance and serve as a technical advisor Special event committee assistance, office duties, sales, and basic administrative tasks			June 1995 - April 2001 Columbus, OH
GRADUATE EDUCATION		UNDERGRADUATE EDUCATION
Carnegie Mellon University Pittsburgh, Pennsylvania Masters in Human Computer Interaction August 2005		Washington University St. Louis, Missouri B.S. in Applied Science 2001, Cum Laude Major: Computer Science, Business Minor
ACTIVITIES AND HONORS Current member of Boston area UPA - Usability Professionals Association chapter Current member of Boston's IA - Internet Accessibility chapter Current member of Boston's CHI chapter - ACM Special Interest Group on Computer-Human Interaction Member of international CHI organization 2005 Member CHI2 - Chicago area chapter of ACM Special Interest Group, 2001 - 2004 Member Gateway CHI - St. Louis area chapter of ACM Special Interest Group, 2000 - 2001 Volunteer for Chicago YMCA - assisted Internet instruction as a part of underprivileged job training Dean Scholarship 1997 - 2001, Dean's List Graduated Valedictorian from Bexley High School, Columbus, Ohio 1997